Returns & Exchanges
At Reins Fishing (https://www.reinsfishing.com.au), we want you to be fully satisfied with your purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
1. Returns
- Products can be returned within 14 days of delivery.
- Items must be in their original condition, unused, and in the original packaging.
- Some products may be non-returnable due to hygiene or safety reasons (e.g., fishing lines or bait).
2. Exchanges
- If you receive a defective or incorrect item, you can request an exchange within 14 days of delivery.
- Exchanges are subject to product availability.
- Please contact us at info@reinsfishing.com.au with your order details and reason for exchange.
3. Refunds
- Refunds are issued for eligible returns once the item has been received and inspected.
- Refunds will be made using the original payment method.
- Shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., defective or incorrect item).
4. How to Return an Item
- Contact us at info@reinsfishing.com.au with your order number and reason for return.
- Follow the instructions provided by our customer service team for returning your item.
- Ship the item securely to the address provided. We recommend using a tracked shipping method.
- 5. Damaged or Defective Items
- If you receive a damaged or defective product, please notify us within 7 days of delivery.
- Include photos of the damage or defect when contacting us for a faster resolution.
6. Contact Us
For any questions or concerns regarding returns, exchanges, or refunds, please contact us at:
Email: info@reinsfishing.com.au
Website: https://www.reinsfishing.com.au